Terms & Conditions for 2024
PLEASE NOTE: Bookings cannot be accepted until you have signed the Majestic Tours Ltd booking form on behalf of yourself and fellow passengers, agreeing to the following Terms and Conditions.
GUARANTEE ON PRICE The price of the holidays are guaranteed as per brochure with the exception of any government increases in taxation (e.g. VAT). In the event of any taxation increases, the company reserve the right to pass on same increases without option of cancellation. Brochure prices have been calculated with VAT at 20%. New City Tax may be payable at resort.
MAJESTICS CLIENTS ACCOUNT - All monies are held on your behalf by Barclays Bank UK. The trustees of the account, Majestic Tours Ltd, may not request release of your money from the account until you have completed your holiday - by LAW. The Clients Account fully complies with governmental Package Travel Regulations.
CREDIT AND DEBIT CARDS Majestic accepts most major credit and debit cards. We make no charges, and absorb any bank processing costs.
PLEASE NOTE: When paying over the telephone or online, it is accepted that you have read and agreed to the following Terms & Conditions for all passengers included on your booking
UNREASONABLE CONDUCT Majestic reserve the unconditional right to refuse a booking or terminate a holiday should it be our, or our representative’s, reasonable opinion that the client’s behaviour is likely to cause distress, danger, offence or damage to others, (including poor personal hygeine). Majestic’s responsibilities to the client will cease at such a termination. Majestic will not be responsible for the client’s return travel arrangements and will not pay compensation nor costs or refunds for the curtailment of the holiday.
LIABILITY The Company shall in no circumstances be liable for any loss, damage, additional expense, disappointment, frustratic injury, death or other harm suffered by any passenger, as a result of any breakdown, delay, change of route, accident or otherwise in the course of the holiday caused other than by the negligence of the Company, its servants or agents who are under the direct control of the Company. All arrangements made for hotel accommodation and for the use of road vehicles, ships, aircraft, trains and other means of conveyance operated by persons or bodies other than the Company are made by the Company as agent for and on behalf of the passenger and on the express condition that save aforesaid the Company will not be responsible for any loss, delay or inconvenience sustained by or caused to passengers in any such hotels, vehicles, ships, aircraft, trains or other means of conveyance.
LUGGAGE Each Majestic Tours client is allowed one medium sized suitcase (up to 30´´x 24´´) plus an overnight bag where appropriate. Your driver/courier will ensure that every care in handling your luggage is taken. However, Majestic Tours cannot accept responsibility for loss or damage to luggage unless it is established that it is caused by the Company’s negligence. It is therefore highly recommended that passengers take out a nominally priced insurance policy against such loss or damage. Please note all Prescribed Medication and items of value should be kept on your person
DISABILITY It is essential that you inform us of any disability or special needs, for example wheel-chairs, oxygen cylinders... We can then advise if a particular holiday is suitable. Majestic coaches have no special fittings or lifts. Please note, occasionally, inclusions such as stately homes do not offer full access to wheelchairs. PLEASE NOTE: Drivers are not insured to physically assist passengers on and off the vehicles e.t.c. Any assistance offered by the driver and accepted by you is at your own risk.
MOTORISED MOBILITY SCOOTERS We only permit 1 scooter per coach - 20kg limit, (Please check availablity when booking). Scooter owners must make their own arrangements to load and unload their scooter on and off the coach, as drivers are not permitted to manually handle heavy loads. Private INSURANCE is required (Majestic’s policy does not provide cover) - you must also complete our specification/agreement form, available on request. The company accepts no liability for damage to or by the scooter, howsoever caused.
The transportation of mobility aids. Due to a limited capacity all mobility aids must be pre-booked, please contact us on 01626 770246 for availability.
THE HOLIDAY There are times when, due to circumstances beyond our control, the holiday may vary from the brochure description. The company reserves the right to make these changes provided the holiday remains of a similar standard to that originally described. Other than in an emergency, or circumstances beyond our control during the holiday, where any major changes are made, including change of resort, lower standard of hotel for more than two nights or significant change of departure point (but excluding changes of excursions, itineraries or upgrades of accommodation), you will be notified of these changes and be given the choice of:
a) Accepting the holiday as modified.
b) Changing departure date or holiday.
c) Cancelling your holiday with 100% refund
OUR CANCELLATION OF HOLIDAY Events can occur which cause the Company to have to cancel the booking. In case any of these unlikely events occur we reserve the right to withdraw any holiday from the brochure and to refund to you all payments made. This shall be the limit of the Company’s liability, but every effort will be made to find you a suitable similar alternative. N.B. All brochured -holidays are subject to obtaining a minimum number of persons. Where this is not achieved, Majestic Tours will endeavour to inform clients of tour cancellation at least 21 days prior to departure. (Cancellation notice may be shorter on special holidays). Our liability shall be limited to full refund of all monies paid. Alternative holidays will be offered subject to availab
SINGLE PASSENGERS Single Room Supplements may be applicable (even when not indicated in the brochure). Please check at time of enquiry.
HOTEL ROOMS When a double bedded room is requested, but is not available, a twin bedded room will be reserved. Special requests cannot be guaranteed.
SPECIAL REQUESTS These will be passed on to the relevant persons and provided where possible, but can under no circumstances be guaranteed.
HOTELS AND FACILITIES In the event of unforeseen circumstances Majestic Tours may deem it necessary to relocate the tour and thus reserve the right to use alternative accommodation without notice. Please note we cannot guarantee the operation of lifts, swimming pools, leisure equipment etc. and accept no liability where they are out of use.
HOTEL RATINGS All tourist classifications are based on information provided by the hotels at the time of going to press. Occasionally, the hotel may decide to de-classify. This is not a sign in change of standard or loss in quality but is generally due to a corporate decision e.g. with Hilton Hotel. Ratings are indicative of facilities e.g. hair dryers, night porters etc. and not necessarily of superiority in standards.
SEA-VIEWS AND SUPPLEMENTS Occasionally, hotels charge for sea-views or premium rooms. Where these have been paid for in advance, every effort will be made to secure the required request. However, we cannot guarantee availability and, if on arrival at a destination, the request is not fulfilled, Majestic’s sole liability will be the refund of the supplements paid.
HOTEL ENTERTAINMENT AND THEMES A wide variety of entertainment is supplied by the hotels from dancing to pianists to bingo. We have tried to indicate those holidays in which it is provided. Please note however, that the style and frequency of entertainment is always at the managements discretion. Similarly, a hotel may be operating a theme (such as Turkey & Tinsel, Country & Western, Olde Time...) which we have not featured in our package. We will endeavour to inform you of such entertainment. However, providing Majestic fulfils the package originally sold, we do not consider the imposition, change, or removal of themes to be detrimental to the holiday and will not consider compensation claims
EXCURSIONS AND ATTRACTIONS Majestic will endeavour to fulfil all excursions as described in the itineraries. However, Majestic reserve the right to change the details where necessary e.g. due to closure of historic houses or attractions. Where possible, suitable alternatives will be provided in keeping with the tour. In the event of an excursion being changed or withdrawn, it will not be deemed to be a major change on the holiday and will not be accepted as a reason for cancellation. Channel crossings are by tunnel or ferry. Majestic reserve the right to use, or change to, either without notic
ADVERSE WEATHER Majestic accepts no liability for curtailed holidays, loss of excursions or entrances, due to adverse weather conditions. We will endeavour to make you comfortable at the hotel and to get you home in the safest manner possible. You will agree to our safety instructions and decisions regarding transportation and accommodation.
ILLNESS If any member of your party has, or has just had, an infection or contagious medical condition we reserve the right to refuse your booking or cancel your holiday. In the unlikely event you become ill on holiday, we will follow procedures as laid down by the local Health & Environmental Officers and those of the hotel. We may ask any member of your party to be confined to their room, or leave the hotel immediately, to safeguard the well being of other passengers, guests and staff. Majestic will not be liable for loss of enjoyment of the holida
COACHES AND SEAT ALLOCATIONS Majestic operates 53 seat coaches for its UK and Irish programmes and 49 seat executive coaches with on-board w.c. for the majority of its continental programme. Seat numbers are allocated on the majority of tours, but are not guaranteed. However, we do not allocate seat numbers on our feeder services.
Please note: circumstances may occur, before or during a holiday, where Majestic needs to supply a coach of differing size and specification, without expected facilities (e.g. on-board w.c.) or on which facilities may not be operating. Majestic reserves the right to change your seat numbers, or standard of coach, at any time, before or during the holiday, and without notice.
DEPARTURE TIMES Indicative times will be given at the time of booking. The full details of coach departure point and times will be printed on your confirmation & Final Ticket In some instances, we may need to change the confirmed departure times. We will usually notify you within 7 days of departure, but within 24 hours if required.
LATE ARRIVALS The company will not delay the departure of the coach if you arrive late at your departure point or on advised times on excursions days. The Company is not liable for any loss or expense suffered by passengers because they arrive late.
DELAY In the event of coach delay on outward or return journeys the company shall make every effort to provide evening meals or accommodation as required to fulfil the package. However, we do recommend our insurance policy which offers compensation for delays over 12 hours.
PASSENGER TRANSFERS & FEEDER COACHES To enable a wider selection of departure points, you may be required to change coaches at a central service area
SEAT BELTS It is a LEGAL REQUIREMENT for all coach passengers to wear safety belts where these are fitted to the vehicle.
SMOKING IS PROHIBITED by law.
VAPING (E-Cigarettes) IS PROHIBITED on Majestic coaches and in many hotels.
TRAIN TRAVEL
* Train tickets are purchased on your behalf as near to your requested departure and return times as possible. However, the self-service ticket collection reference will not be issued until full payment of the holiday has been made.
* Majestic will endeavor to provide reserved seating for your rail journey. However, on occasion that this is not possible, Majestic cannot be held responsibl
* Any issues with train tickets on day of travel must be raised with Great Western Railway representatives.
PAYMENT & DEPOSITS
BRITISH HOLIDAY DEPOSITS All bookings are confirmed on receipt of non-refundable deposit of £50 per person. Balances are due 8 weeks prior todeparture date. (Where booking is made within eight weeks of departure - the full amount is payable).
CONTINENTAL AND S. IRELAND DEPOSITS All bookings are confirmed on receipt of non-refundable deposit of £50 per person. Balances are due 10 weeks prior to departure date. (Where booking is made within ten weeks of departure - the full amount is payable).
JERSEY PAYMENTS. All bookings are confirmed on receipt of a non-refundable deposit of £175 per person. This is to cover the cost of flights which are purchased in your name at the time of booking. Whilst travelling, you will be bound by the terms and conditions of the carrier and any international conventions - a copy will be provided before your intended departure. Balances are due 10 weeks prior to departure.
CANCELLATIONS SShould you wish to cancel your holiday after a confirmed booking, you must telephone Majestic as soon as possible. However, the date of cancellation and the processing of any claims will be taken and made as the date that the company receives such cancellation in writing. Holiday payments cannot be transferred to alternative dates so we thoroughly recommend adequate insurance is purchased
Cancellation Charges
Applied from receipt of written cancellation
More than 42 days of departure Loss of Deposit
Within 42 days to 29 days of departure 60% of holiday
Within 28 days of departure 100% of holiday
HOLIDAY ISSUES and COMPLAINTS We truly want you to have a wonderful holiday and we will try to resolve any dissatisfaction as soon as is possible. If you have problems with your accommodation, immediately inform the hotel management or reception staff. The driver/courier must also be informed in order to assist in the remedy
of any issues. If your issues are not handled to your satisfaction, or for other grievances, please phone
our office on 01626 770246 and give us the opportunity to help.
Written complaints must be received by Majestic within seven days of returning from your holiday. No liability will be accepted for complaints not passed on to the driver or office, nor for those received beyond the stated time limit. We will endeavour to provide a substantive response within 21 working days.
Booking Conditions as at 1st January 2024