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Frequently Asked Questions


Can I pay a deposit or pay in instalments?

At the time of booking a deposit of £50 per person (£175 for Jersey Holidays) is required. You are more than welcome to spread the cost of your holiday providing the balance is paid in full 6 weeks prior to departure on a UK holiday (8 weeks on a Continental tour).

Do I need a passport?

On continental holidays a valid passport is required with at least six months validity from the return date. For tours to Ireland – Irish and British citizens do not strictly require a passport to travel between the two countries. Some form of identification is however required, a driving licence, citizenship card or utility bill will usually suffice. Please note that all nationalities except Irish or British require passports.

Is travel insurance compulsory?

Yes, on European and Irish tours and you are responsible for arranging travel insurance. It is not compulsory on holidays within the UK but we cannot express how important we believe it is to be insured. Travel insurance can cover you for the unforeseen that may affect your holiday; illness (yours or close relatives), accidents (before or during your holiday), theft, damaged goods, personal liability claims.
Click here for full details ... www.majestictours.co.uk/insurance-terms-and-conditions

Do you use the Ferry or Channel Tunnel?

Most continental tours are scheduled to cross the channel from Dover to Calais or Dunkirk by Ferry or Tunnel. We cannot guarantee the type of crossing to be used and we reserve the right to change type and route of crossing without notice.

What denominations do gift vouchers come in?

Gift Vouchers are available in denominations of £10, £20, £50 & £100.

What if I want to make my own way to the Hotel?

We do offer self-drive holidays for travellers who prefer not to travel by coach, however you are more than welcome to join any of our UK holidays on a self-drive basis and the coach seats can still be reserved for you to take advantage of the holiday exursions.

What do I do if I need to cancel my holiday?

Should you wish to cancel your holiday after a confirmed booking, you must telephone Majestic as soon as possible. However, the date of cancellation and the processing of any claims will be taken and made as the date that the company receives such cancellation in writing. Holiday payments cannot be transferred to alternative dates so we thoroughly recommend adequate insurance is purchase.

Can I pre-book my coach seat?

Seat numbers are allocated on the majority of tours, but are not guaranteed. However, we do not allocate seat numbers on our feeder services. Please note: circumstances may occur, before or during a holiday, where Majestic needs to supply a coach of differing size and specification, without expected facilities (e.g. on-board w.c.) or on which facilities may not be operating. Majestic reserves the right to change your seat numbers, or standard of coach, at any time, before or during the holiday, and without notice.

Are there discounts for Children?

On a majority of our holidays Child discounts are available and vary from hotel to hotel. This is usually based on a child sharing with 2 adults.

I have a complaint, who do I need the address it to?

We truly want you to have a wonderful holiday and we will try to resolve any dissatisfaction as soon as is possible. If you have problems with your accommodation, immediately inform the hotel management or reception. The driver/courier must also be informed in order to assist in the remedy of any issues. If your issues are not handled to your satisfaction, and for other grievances, please phone our office on 01626 770246 and give us the opportunity to help.